All purchases completed through this website are final.  Goods will not be dispatched until full payment including shipping costs have been received in full.

Stock Runout
In the event of stock being exhausted, VFI reserves the right to supply ordered product/s to the earliest paying customer/s (verified by the date and time of successful transactions).  All subsequent payments will be refunded in full (including shipping charges) or placed on backorder with the purchaser’s consent where future stock can be obtained. Although VFI will use its best endeavour to re-source runout items, we give no guarantee of future availability of any item and our liability is limited to a refund of the purchase price of that item and any associated shipping costs.

External Providers
All transactions through eWay, PayPal and other similar payment gateway providers are conducted subject to their respective terms and conditions.  VFI accepts no liability for non-completion of any transaction due to faults or policy changes at these payment gateway providers and is under no obligation to dispatch goods in such instance.

All communication will be conducted in the following order of preference:
– via regular email to the address provided by the purchaser
– via telephone where it has been provided by the purchaser

At our sole discretion we may elect to correspond via postal mail to the postal address provided by the purchaser in the event that none of the above are available, are not responded to within 7 days, or for correspondence of a legal nature, however you agree that we are under no obligation to do so.